You pay per agent
The bill grows every time your support team does. Letting HR or facilities handle requests in the tool means buying more seats.
IT · HR · Business services
Every service your company runs. One licence.
Service management was built to be sold seat by seat and module by module. Keolux One opens the whole platform to every team, for one price per employee.
Book a demo
30 minutes on your own use cases. Free, no commitment.
- Every module included
- Priced per employee, not per agent
- Live in 3 weeks, guided
Already running on Keolux One
1 licence, every module open
0 per-agent seats to buy
3 wks from kick-off to go-live
−70% cost vs ServiceNow, up to
The old model
The more your company uses it, the more you pay. That is the business model.
Incumbent platforms charge for every agent, every module and every integration day. So each new team that wants in becomes a budget fight, and most companies stop at IT.
You buy module by module
Change, assets, HR case management, AI: each one is an add-on, a new quote and a new negotiation.
You end up with five tools
IT tickets here, HR requests there, approvals by email. Nobody sees the whole picture, least of all your employees.
One licence
One licence. Everything open. Every team in.
One price per employee unlocks the entire platform. HR, facilities or finance can start handling their requests tomorrow without a new contract, a new quote or a new tool.
From €0.91 to €1.50 per employee per month, excl. VAT, depending on headcount.
| Included in your licence | Elsewhere, usually |
|---|---|
| Service desk: incidents, requests, SLAs | Priced per agent |
| Change management and CMDB | Often a separate module |
| HR services: leave, absences, onboarding | A second tool, a second contract |
| Self-service portal for every employee | Capped or charged per user |
| Knowledge base | Add-on |
| No-code workflows and forms | Consultant days |
| Kelex AI assistant | Premium tier |
| Projects and application lifecycle | Another product |
| Updates, hosting and support | Maintenance fees |
The platform
One platform where IT, HR and every business team serve the company.
A complete service management core, extended to every department. Built to be adopted in weeks, and changed by your own teams.
Service desk
Every request becomes a tracked, prioritised ticket with SLAs, for IT, HR and every business team.
One portal for everyone
A single front door where employees ask, follow and solve their requests, whatever the department.
No-code workflows
Approvals, onboarding, purchase requests: your teams build and change them without a developer.
CMDB and change
A clear view of your assets and their dependencies, and changes run through a proper approval flow.
HR services
Leave, absences and onboarding in the same platform, sharing the same people and the same requests.
Dashboards
Ready-made reporting from week one, so you can show what is being handled and how fast.
Kelex AI assistant
AI that does the legwork. Included, not a premium tier.
Kelex guides employees to the right service, suggests a category and priority as a ticket is written, and prepares actions for your agents, who stay in control.
Guided self-service
Points people to the right service, the right article or the ticket already open on the same topic.
Read and act
Looks up, creates and updates records, always after confirmation.
Auto-categorisation
Category, priority and queue suggested as soon as a request is typed.
Admin helper
Helps scope a change before it is built: data model, access, workflow, risk and effort.
What it costs
A price you can say out loud in a budget meeting.
One rate per employee, decreasing with headcount, everything included. A few examples, excl. VAT:
300 employees
€450 / month
€1.50 per employee, every module and every team included.
1,000 employees
€1,110 / month
€1.11 per employee, every module and every team included.
3,000 employees
€2,880 / month
€0.96 per employee, every module and every team included.
Questions buyers ask us
What does “one licence” actually include?
Every core module of the platform: IT service management, change and CMDB, HR services, the self-service portal, the knowledge base, no-code workflows, the Kelex AI assistant, projects, hosting, updates and support. You pay per employee, and every team can use it. Optional add-ons from the Keolux store are listed separately, with their price.
Why price per employee rather than per agent?
Because per-agent pricing punishes adoption. Each time HR, facilities or finance want to handle requests in the tool, the bill grows. With a price per employee, opening the platform to a new team costs nothing extra.
How long does it take to go live?
Three weeks on average, with our team alongside yours: configuration, data import and training. No multi-month integration project.
Can we move from ServiceNow, Jira Service Management or GLPI?
Yes. We import your records and history from your current tool, and we show the migration path and the cost comparison during the demo.
Do we need developers to adapt it?
No. Forms, workflows, approvals and dashboards are configured in no-code by your own teams. Kelex can help an administrator scope a change before it is made.
Where is our data hosted?
In France, inside the European Union, on infrastructure operated in line with the GDPR.
Put one licence up against your current stack.
Bring your tools, your volumes and your contracts. In 30 minutes we show the platform on your use cases and give you a clear price.
Book a demo30 minutes, by video call
- 1Your context
Current tools, volumes, and what is not working today.
- 2The demo
The platform on your IT, HR and business use cases, not a generic tour.
- 3The price
Your budget for your headcount, and a dated rollout plan.